Returns

Returns

 

We accept returns on eligible items within 14 days of delivery, provided the item is unused, unworn, unwashed, and returned in its original condition with all original packaging, tags, and protective materials intact. To initiate a return, please contact our customer care team prior to sending your item back. Returns sent without prior authorization may not be accepted.

 

Return Eligibility

 

Returned items must meet the following conditions:

 

Items must be unused, unworn, and in original condition.

All original packaging, tags, and accessories must be included.

Items showing signs of wear, use, damage, or alteration will not be accepted.

For hygiene and quality reasons, final sale items, promotional items, and gift cards are non-returnable.

 

Return Shipping

 

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service, as Perfct is not responsible for items lost or damaged in transit during return shipping. Original shipping fees (if applicable) are non-refundable.

 

Refunds

 

Once your return has been received and inspected, you will be notified of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your payment provider. If more than 10 business days have passed since your refund was processed, please contact your financial institution.

 

Exchanges

 

At this time, Perfct does not offer direct exchanges. If you wish to order a different item, please return your original purchase in accordance with our return policy and place a new order.

 

Damaged or Incorrect Items

 

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery, including clear photos of the item and packaging. Claims submitted outside this timeframe may not be accepted.